Policies, terms, and conditions.

Naxmed collects only the information needed to respond to enquiries, prepare quotations, process orders, deliver products, and provide customer support.

Customer contact details, delivery details, order information, and business requirements are used only for Naxmed operations and are not sold to third parties.

Payment information, when used through an approved payment gateway, is handled by the payment provider. Naxmed does not store full card or banking details on the website.

Product availability, specifications, pricing, delivery timelines, and brand options may vary by location, stock position, and supplier confirmation.

Quotations are valid only for the period mentioned in the quote. Orders are confirmed after written approval, required documentation, and payment terms are accepted.

Medical products must be used only by qualified users or under appropriate professional supervision. Buyers are responsible for local regulatory, storage, and usage compliance.

Delivery timelines depend on product type, quantity, destination, supplier availability, and logistics conditions.

Bulk, fragile, temperature-sensitive, installation-based, or turnkey project items may require separate freight, handling, inspection, or installation coordination.

Customers should inspect packages at delivery and report visible damage, shortage, or mismatch as soon as possible with photos and order details.

Returns are accepted only for eligible products that are unused, unopened, and in original packaging, subject to supplier and product-category rules.

Sterile items, consumables, medicines, diagnostics, cold-chain products, customized orders, and special procurement items may not be returnable unless defective or incorrectly supplied.

Approved refunds, replacements, or credit notes are processed after inspection and verification of the returned product.

Hospital turnkey project scope is finalized through written requirements, site details, technical specifications, approved brands, project timelines, and commercial terms.

Civil work, installation, commissioning, training, warranty, and after-sales obligations apply only when specifically included in the accepted project proposal.

Any change in scope, quantity, site readiness, timeline, or brand selection may affect pricing and delivery commitments.

For quotations, product support, policy questions, or project enquiries, contact Naxmed at info@naxmed.com or call +91 98105 33228.

Naxmed aims to respond quickly during working hours: Monday to Saturday, 9:00 AM to 7:00 PM IST.